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Thursday 12 November 2026 · 11:40

Emergency HT-2442 · Burst pipe under kitchen sink · Layla Haddad, The Greens · promised arrival by 12:52 · no technician assigned Assign now

Jobs today

1 cancelled, 1 no access

Unassigned

1 emergency

Running late

Imran S., 25 min

Completed

of 17 active

Revenue today

AED 1,077

invoiced ex VAT · AED 312.90 collected

Money figures hidden for this role

Month to date

AED 86,450

ex VAT · 1 to 12 Nov

Money figures hidden for this role

Needs attention

7 open

Emergency
HT-2442 unassigned · Layla Haddad, The Greens · booked 11:22 by phone, arrival promised by 12:52
Assign
Late
Imran S. running late on HT-2434 · Priya Nair, JVC · window 10:00–12:00, ETA 12:25 (25 min). Late-arrival credit AED 50 will be added.
Quote sent
Q-0518 waiting for approval · Northgate Dental Clinic · AED 1,155.00 incl. VAT · sent 11:32
New
HT-2444 not confirmed · Aaliyah Rahman, JVC · AC service (2 units) · 16:00–18:00 · from website 11:31
Renewal
Plan renewal due · Omar Al Hashimi · Villa Care ends 30 Nov (18 days) Phase 2
Warranty
Warranty call-back today · HT-2441 · Yousuf Karim, Silicon Oasis · 16:00–18:00 · Bilal H. · linked to HT-2389
Complaint
C-030 due today 17:00 · Marco Bianchi says someone was home for HT-2427 (No access)
Open

Today's jobs by status

19 jobs

Last 7 days

Fri 6 – Thu 12 Nov · today so far

Jobs

Revenue, AED ex VAT

Revenue chart hidden for this role

Technicians now

All technicians

Latest reviews

30-day average 4.7 Phase 2

★★★★★ Sarah M., Dubai Marina · AC service · Ahmed R.
"On time, cleaned both units and showed me the filters before and after."
★★★★★ Hannah C., Dubai Hills · Shower mixer · Faisal A.
"Fixed in 40 minutes and left the bathroom spotless."
★★★★☆ Daniel B., Palm Jumeirah · Duct cleaning · Ahmed R.
"Good job, took longer than the time quoted."
★★☆☆☆ Yousuf K., Silicon Oasis · AC service · Bilal H. Complaint C-031
"Bedroom unit still not cold after the service."

Status Trade Community Date Technician Source

Jobs. Select a row to open the job.
Job no.	Customer	Community	Service	Date and arrival window	Technician	Status	Price ex VAT	Payment

Jobs with several visits (HT-2425, day 2 of 3) Phase 2 · Duplicate booking warning Phase 2 · Subcontractor jobs Later

Type Plan 1,486 customers · showing 15

Customers. Select a row to open the profile.
Name	Mobile	Community	Type	Plan	Jobs	Lifetime spend	Last visit

Quote	Job	Customer	Items	Total incl. VAT	Status	Updated
Q-0519	HT-2429	Vikram Shah	Mortice lock (euro cylinder), fitting, hinge adjustment	AED 299.25	Approved	Today 09:12
Q-0518	HT-2435	Northgate Dental Clinic	Fault finding, 2 × MCB 20A, RCD 40A 30mA, labour	AED 1,155.00	Sent	Today 11:32
Q-0517	HT-2433	Elena Petrova	AC repair, gas top-up R410A, capacitor 35µF	AED 702.45	Approved	Today 10:54
Q-0516	HT-2446	Cedar Point Property Mgmt	Bathroom regrout and silicone, unit 1204 (after inspection)	—	Draft	Today 08:15
Q-0515	HT-2414	Grace Owusu	Wardrobe doors rehang, 6 soft-close hinges	AED 882.00	Declined	Mon 9 Nov
Q-0512	HT-2402	Northgate Dental Clinic	Reception ceiling lights, 12 × LED panel	AED 2,520.00	Approved	2 Oct
Q-0509	HT-2398	Tom Hughes	Bathroom floor and wall tiling, 9 m²	AED 4,410.00	Expired Phase 2	28 Sep

Declined after inspection: the call-out fee (AED 99) is invoiced. Quote expiry dates and reminders Phase 2.

Invoice	Job	Amount	VAT 5%	Total	Status	Method
INV-2026-01189	HT-2427	99.00	4.95	103.95	Unpaid	—
INV-2026-01188	HT-2430	420.00	21.00	441.00	Unpaid	Cash to collect
INV-2026-01187	HT-2432	260.00	13.00	273.00	Unpaid	Link sent
INV-2026-01186	HT-2431	298.00	14.90	312.90	Paid	Card
INV-2026-01185	HT-2420	650.00	32.50	682.50	Paid	Card
INV-2026-01184	HT-2425	1,900.00	95.00	1,995.00	Paid deposit	Bank transfer
INV-2026-01183	HT-2419	180.00	9.00	189.00	Paid	Cash
INV-2026-01182	HT-2411	1,640.00	82.00	1,722.00	Unpaid 12 days	Account, 30 days
INV-2026-01181	HT-2402	2,400.00	120.00	2,520.00	Overdue 34 days	Bank transfer

Cash collected today

Handed in at 18:00

Technician	Jobs	Cash	Handed in
Imran S.	HT-2430	AED 441.00	Not yet
Joseph M.	—	AED 0.00	—

Halden Technical Services L.L.C.
Office 0, Al Quoz Industrial Area 3, Dubai, UAE
Trade licence No. 0000000 · TRN 000000000000000

TAX INVOICE

INV-2026-01187
Date 12 Nov 2026 · Job HT-2432

Bill to Peter Lang · Villa 41, Arabian Ranches · +971 50 000 0020

Item	Qty	Unit (AED)	Amount
Water heater repair (fixed price)	1	180.00	180.00
Thermostat, 80 L water heater (part)	1	80.00	80.00
Subtotal			260.00
VAT 5%			13.00
Total AED			273.00

Workmanship warranty 90 days, until 10 Feb 2027. Technician: Faisal A. Pay by cash, card or payment link.

Invoice in English and Arabic on one page Phase 2 · Credit notes and refunds Phase 2

AC Care

AED 590 / year · 3 AC services · 10% off extra work

211

active · AED 124,490 a year

Home Care

AED 1,190 / year · 2 AC services + 2 handyman, plumbing or electrical visits · response within 4 h

142

active · AED 168,980 a year

Villa Care

AED 2,490 / year · 6 visits · 2 emergency call-outs · 15% off extra work

active · AED 144,420 a year

Business contract Phase 2

Custom scope, several sites, agreed response time. Recorded as a plan in version 1.

active · AED 96,500 a year

Contract	Customer	Plan	Start	Renewal	Visits used	Next visit due	Status
PL-0451	Hannah Clarke	Villa Care	15 Jun 2026	14 Jun 2027	2 / 6	Today, HT-2436	Active
PL-0420	Fatima Yousef	AC Care	20 Mar 2026	19 Mar 2027	1 / 3	Dec 2026	Active
PL-0412	Sarah Mitchell	Home Care	1 Mar 2026	28 Feb 2027	2 / 4	Jan 2027	Active
PL-0397	Elena Petrova	Home Care	10 Dec 2025	9 Dec 2026	4 / 4	— (used up)	Due for renewal
PL-0388	Omar Al Hashimi	Villa Care	1 Dec 2025	30 Nov 2026	5 / 6	20 Nov 2026	Due for renewal
PL-0365	Mei Lin	AC Care	19 Nov 2025	18 Nov 2026	3 / 3	—	Due for renewal
PL-0302	Khalid Mansour	AC Care	5 Nov 2025	4 Nov 2026	3 / 3	—	Expired
CT-009	Cedar Point Property Mgmt	Business, 24 units	1 Apr 2026	31 Mar 2027	31 / 60	18 Nov 2026	Active
CT-007	Northgate Dental Clinic	Business contract	1 Jan 2026	31 Dec 2026	9 / 12	2 Dec 2026	Active

Renewals due in 30 days

60 · 30 · 7 days

6 days
Mei Lin · AC Care · ends 18 Nov · AED 590
18 days
Omar Al Hashimi · Villa Care · ends 30 Nov · 1 visit left · AED 2,490
27 days
Elena Petrova · Home Care · ends 9 Dec · AED 1,190

Expired: Khalid Mansour (4 Nov). Today's job HT-2437 is charged at the normal price.

WhatsApp renewal reminders and instalments Phase 2 · Preventive visits scheduled ahead Phase 2

Technician	Trades	Zone	Today	Jobs this week	Rating Phase 2	First-visit fix Phase 2	Documents Phase 2

Roster, week of 9 November

Technician	Mon 9	Tue 10	Wed 11	Thu 12	Fri 13	Sat 14	Sun 15

3 changes not yet on the website. Edited by Karim D. today 09:40. Changes apply to new bookings only.

Trade	Service	Included	Time on site	Price type	Price ex VAT	Warranty	Shown on website

Fees and rules

Call-out fee: AED 99, charged if the quote is declined
Emergency surcharge: AED 150 (emergency call-out AED 249)
Out-of-hours: 20:00–08:00 and public holidays
Emergency promise: Technician at the door within 90 min
Default warranty: 90 days workmanship
Prices shown: Excluding 5% VAT, VAT added at checkout
Area pricing: Outside Dubai surcharge Phase 2

Arrival windows and daily capacity

Window	AC	Plumb.	Elec.	Handy.
08:00–10:00	4	3	2	2
10:00–12:00	4	3	2	2
12:00–14:00	3	2	2	2
14:00–16:00	4	3	2	2
16:00–18:00	4	3	2	1
18:00–20:00	2	2	1	0

Same-day cut-off 16:00 · Painting booked by survey

Communities served

Struck-through communities are switched off and not offered on the website. Edit in Website and messages.

Add-ons per service and half-day blocks Phase 2 · Promotions and discount codes Phase 2 · Price lists per business customer Later

Phase 2 Stock counting comes after launch. In version 1 parts are added to a job as priced lines so invoices are correct.

Part	Category	Store	In vans	Reorder at	Stock
Capacitor 35 µF	AC	14	V1 3 · V2 2	10	OK
Refrigerant R410A (kg)	AC	22	V1 4 · V2 3	15	OK
AC drain pump	AC	2	V2 1	4	Low stock
Mixer cartridge 35 mm	Plumbing	9	V3 2 · V4 2	6	OK
Water heater thermostat	Plumbing	3	V4 1	4	Low stock
Dual-flush cistern set	Plumbing	5	V3 0	3	OK
MCB 20A	Electrical	18	V5 4	10	OK
RCD 40A 30 mA	Electrical	4	V5 1	3	OK
Mortice lock, euro cylinder	Handyman	0	V6 0	2	Out, HT-2429 waiting
Silicone sealant, white	Handyman	26	V6 4 · V7 2	12	OK

White service van with rear doors open and tool shelving inside

Van V1 · Ahmed R.

Phase 2

Part	Qty	Used today
Capacitor 35 µF	3	1 on HT-2433
Refrigerant R410A (kg)	4.0	0.8 on HT-2433
AC filter set	6	2 on HT-2431
Drain line cleaner	2	—

Reviews

Show on website Phase 2

★★★★★ Sarah M. · Dubai Marina · AC service · HT-2431 · Ahmed R. · today 10:41
"On time, cleaned both units and showed me the filters before and after."
Show Sarah M. review on website
★★★★★ Hannah C. · Dubai Hills · Shower mixer · HT-2418 · Faisal A. · Tue
"Fixed in 40 minutes and left the bathroom spotless."
Show Hannah C. review on website
★★★★☆ Daniel B. · Palm Jumeirah · Duct cleaning · HT-2420 · Ahmed R. · Mon
"Good job, took longer than the time quoted."
Show Daniel B. review on website
★★★★★ Rashid A. · Al Barsha · Toilet repair · HT-2401 · Imran S. · 3 Nov
"Explained the price before starting. Very tidy."
Show Rashid A. review on website
★★☆☆☆ Yousuf K. · Silicon Oasis · AC service · HT-2389 · Bilal H. · Tue
"Bedroom unit still not cold after the service." Opened C-031
Low ratings cannot be shown on website

Invite 4 and 5 star customers to post a public review Phase 2

Complaints and warranty call-backs

Ref.	Customer and job	Type	Owner	Due	Status
C-031	Yousuf Karim · HT-2389 → call-back HT-2441	2★ rating, AC not cooling	Karim D.	Today 18:00	Call-back booked
C-030	Marco Bianchi · HT-2427	Disputes "No access" fee	Joanna R.	Today 17:00	Open
C-029	Daniel Brooks · HT-2420	Late arrival, 40 min	Karim D.	10 Nov	Resolved
C-028	Priya Nair · HT-2311	Warranty: AC drain dripping	Aisha K.	Fri 13 Nov	Open

C-029 resolution: late-arrival credit AED 50 applied automatically to INV-2026-01185. Compensation with approval Phase 2 · Call-back causes report Phase 2

Leads and enquiries

2 new

Received	Name	Mobile	Service	Area	Message	Status	Action
Today 11:18	Sana Iqbal	+971 50 000 0031	Villa repaint	Dubai Hills	"4-bed villa, inside only, from 1 Dec?"	New
Today 10:02	Office of R. Menon	+971 50 000 0032	Office AC contract	Business Bay	"12 split units, quarterly service"	New
Wed 16:40	Leo Grant	+971 50 000 0033	Call-back request	JLT	"Water heater making noise"	Contacted
Wed 09:12	Layla Haddad	+971 50 000 0015	Plumbing question	The Greens	"Price for replacing a kitchen mixer?"	Booked	HT-2442
Tue 13:25	Noura Saeed	+971 50 000 0034	Kitchen renovation	Abu Dhabi	"Do you work in Abu Dhabi?"	Lost	Outside area

WhatsApp message templates

Blanks are filled in automatically

Communities

Dubai

Add community

Arrival windows

08:00–10:0010:00–12:0012:00–14:0014:00–16:0016:00–18:0018:00–20:00

Closed days: 2 Dec (National Day), 3 Dec. Capacity per window is set in Price list and services.

FAQs

Phase 2

Is the price fixed?
Yes for listed services. If more work is needed we send a price before starting.
Do I pay a call-out fee?
Only if you decline the price after inspection: AED 99.
What does the warranty cover?
Our workmanship for 90 days. We come back free if the same fault returns.

Shared WhatsApp inbox Phase 2 · SMS when WhatsApp fails Phase 2 · Lead source tracking Phase 2

Users and roles

Name	Role	Mobile	Last active	Access
Mariam S.	Owner	+971 50 000 0041	Now	On
Karim D.	Operations manager	+971 50 000 0042	11:36	On
Aisha K.	Dispatcher	+971 50 000 0043	11:39	On
Joanna R.	Customer service agent	+971 50 000 0044	11:31	On
Tariq B.	Customer service agent	+971 50 000 0045	Yesterday	On
Deepa N.	Accountant	+971 50 000 0046	10:12	On
8 technicians	Technician (phone app)	+971 50 000 0051 to 0058	Today	7 on · Nikhil D. on leave

Company, hours and VAT

Legal name: Halden Technical Services L.L.C.
Trade licence: No. 0000000
TRN: 000000000000000
Working hours: Mon–Sun 08:00–20:00
Emergency hours: 24 hours, on-call rota
VAT rate: 5%, prices shown excluding VAT
Invoice numbering: INV-2026-#####, next 01190, no gaps
Arrival window: 2 hours
Late-arrival credit: AED 50
Cancellation cut-off: 4 hours before the window
Discount limit: CS agent 5% · Ops manager 15%

Second login step Phase 2 · Back-office screens in Arabic Later

Permissions

Full = see, add, change · View = see only · Own = own records only · None = hidden

Module	Owner	Ops manager	Dispatcher	CS agent	Accountant	Technician

Owner only: delete records, export the full customer list, change roles, publish price changes.

Staff notifications

Emergency job created: dispatcher, ops manager, with sound
Job unassigned 60 min before its window
Technician running late
Low rating or complaint: ops manager, owner
Daily summary to owner at 21:00
Low stock and document expiry Phase 2

Activity log

11:36
Karim D. marked HT-2434 as running late (ETA 12:25)
11:32
Ravi P. sent quote Q-0518 on HT-2435, AED 1,155.00
11:22
Joanna R. created emergency job HT-2442 (phone)
10:54
Elena Petrova approved Q-0517 by WhatsApp link
09:40
Karim D. changed "AC service" price from AED 139 to AED 149 (not published)
08:15
Aisha K. reassigned HT-2440 from Ravi P. to Joseph M.

AC repair (booked)	199.00
Gas top-up R410A	350.00
Capacitor 35 µF	120.00

Dashboard

Needs attention

Today's jobs by status

Last 7 days

Jobs

Revenue, AED ex VAT

Technicians now

Latest reviews

Cash collected today

TAX INVOICE

AC Care

Home Care

Villa Care

Business contract Phase 2

Renewals due in 30 days

Roster, week of 9 November

Fees and rules

Arrival windows and daily capacity

Communities served

Van V1 · Ahmed R.

Reviews

Complaints and warranty call-backs

Daily summary

VAT report

Revenue by trade

Jobs by community

On-time arrival, % by week

First-visit fix rate

Technician utilisation this week

Plan renewals, last 6 months

Leads and enquiries

WhatsApp message templates

Communities

Arrival windows

FAQs

Users and roles

Company, hours and VAT

Permissions

Staff notifications

Activity log

Van stock Phase 2

Status

Checklist Phase 2

Photos

Extra items

Parts used

Collect payment

Customer signature